Carlsbad Physical Therapy

On my first appointment I arrived 15 minutes early as requested to fill out the paperwork, and then waited 30 minutes past my appointment time to see my PT. They informed me their front desk person called out which is why they were behind schedule. I told them no problem I completely understand especially given the affects of post Covid. Fast forward to appointment 2. I called their office to inform them I might be 5-10 minutes late to my appointment because I had to attend an emergency meeting at work. The customer service rep said let me put you on hold and talk to the PT, my response, sure no problem as I’m driving to their office. It’s now 1:50pm and I’m 15 minutes away from their office and my appointment is 2pm. She gets back on the phone and tells me, “I spoke to the PT and he said he’s not available so you will have to reschedule your appointment, and by the way we’re going to charge you a $50 same day cancellation fee.” I told her “ I’m not cancelling the appointment I’m letting you know I’m running 5-10 minutes behind schedule.” She responded, “the PT is not available so we have to charge you the $50 fee.” I was shocked, because I didn’t charge them for my time when I sat around for 30 minutes on my first appointment, which is well over $50 for 30 minutes. I then asked, “why are you charging me for an appointment I’m not canceling, and secondly why are you charging me $50 when my copay is $20 dollars?” Her response, “ because that’s our policy.” My response was, “ I believe your companies policies are ridiculous, and I’ll pay the $50, but cancel my remaining 12 appointments.” I want to reiterate, the PT and his assistant were top notch, but I don’t recommend going their because their policies and their front desk customer service reps are sub-par. They lost thousands of dollars of business because they wanted to charge me $50 for a same day cancellation, that I didn’t cancel. I would have been completely fine if they told me, you’re 10 minutes late so we can only spend 50 minutes with you instead of 60 minutes. I highly recommend you don’t use this office because their policies are more important than the health of their patients. I’ve asked my PCP to refer me to another physical therapy company and I hope you do the same. Regards, Johnny P.

Nice staff, that seem knowledgeable and friendly. Bad part is, they make you get a referral from your doctor, even if you have a PPO insurance. That process takes 3 weeks, so if you want immediate attention, look for a different clinic. This can prove costly too. For me ended up costing me a few extra hundred dollars plus the wait, so that wasnt a pleasant start. So it's 5 stars on the staff, 1 star on the business practice, averages a 3 star. Nice environment and pleasant people though.

Carlsbad Physical Therapy is awesome. I suffered an accident back in December of 2019 and thus requiring me to come in for physical therapy for my lower body. As someone who is a first timer to physical therapy, I didn't know exactly what to expect. But after coming in on a regular basis for the past three months, I can proudly say that they have exceeded my expectations. Thanks to them, I have seen an immense improvement on my ankle and knee. I also love how every Physical Therapists take their time not just with me but with each patient. Everybody here is polite and knows exactly what they are doing. It is always a pleasure coming in. Definitely recommend them.

I visited for the first time with shoulder and neck pain and still get therapy once a week. Especially, Ryan is very kind and explains the pain in detail to me. I'm getting a lot of help. Dave's hands are golden hands. I know exactly what my pain point is and help. I am grateful to everyone.

Everyone that works here is great. All of the aides are very friendly and make me want to go to physical therapy. Everyone is helpful and makes me feel very comfortable coming to therapy. The receptionist is nice and makes it easy to book appointments. They really work with my schedule and make it easy to come to therapy. They accept MediCal which is fantastic.

Carlsbad Physical therapy has such a friendly and amazing staff! The front desk employees always work with your schedule and are super kind! The PT's are very knowledgeable and take the time to really listen and help (: I've been coming here for a knee injury and no matter how I feel that day the PT's always accommodate to my needs while getting me stronger! I really enjoy how they have student physical therapist as part of the rehab process. 10/10 recommend. PS. the music they play here is also a plus !

I had a great experience at this clinic. The staff were friendly and helpful, and they were very accommodating of my uncertain schedule. Most importantly, the exercises I was given were effective in managing my neck pain, and easily replicated at home.

I loved this place. My therapist Jacqui is amazing. She is patient, thorough and extremely professional. Destiny and Shane (aids) and super. Jill (front desk) is the best. My second time going in, she remembered my name. I highly recommend this place.