Candlewood Valley Health & Rehabilitation Center

My uncle was just removed from this facility after being transferred from Danbury Hospital. He is a vet so his VA coverage placed him there. He was ignored by the staff and treated badly for simple requests like throat lozenges. He has COPD and lung cancer. His family was treated badly for inquiries about the conditions. I work in healthcare and the facility is dilapidated and unsanitary for the needs of the patients placed there. We were able to transport him to Bethel Healthcare under his Medicare benefits for the time being. The staff was rude, not qualified, and completely unempathetic. I realize that they underpay for the positions, but that is no excuse to have concerned family members be met with such apathy and hostility and the patients be left with no relief from their symptoms. I will continue to ensure our vets and loved ones in need of care get better treatment. It is unconscionable to treat our sick and disabled people in need of care this way. If you hire staff who do not understand their position and do not keep your facilities up to standards, you have no business operating. Please do not put your loved ones in this facility at this time.

My mom had to go to Candlewood in October. I was worried at first but I wouldn't have dreamed how good they have been with her. She loves it there. Very clean never any foul odors. The staff is extremely friendly and professional. Shout out to Ryan and Cindy. The caring and compassion they have shown is above and beyond. The rec.staff are wonderful. I am so blessed they are in my moms life.

I'm checking only one star because I wanted to leave a comment. I went to visit my Mom on Saturday. She is at the end of her life. She can't eat, yet next to her bed hanging over her was a food tray. With a glass of milk & a glass of orange juice, oatmeal, pudding and something I could not identify. She can't talk or barely move. Why put 2 GLASSES directly in front of her and if she accidentally knocks them onto her? She is bedridden. How can she feed herself? The curtain is drawn so no one can see if she is in trouble. She can't reach her buzzer. Her slippers were strewn in her area around bed area on floor in every which direction, not used for awhile. The place was a mess. It is evident she isn't able to get up on her own & relieve herself. I went to desk to ask what was going on. First I was told she was getting morphine regularly, then the woman said she wasn't really sure flipping thru papers & looking in the computer; completely confused & disorganized. I was also told she was going to the bathroom with assistance by herself. Impossible. Then I'm told the person who is her POA, told them to just keep Mom comfortable. Does that mean sedate her until she passes? It must, because she is not getting any nourishment. Where is the hospice staff? I was under the impression that when the end is this close, she was to be supervised regularly. Not here. Then her nurse comes up & speaks with me. Says her vitals are fine & she is being treated for a wound on her posterior. I am given a strawberry nutrient shake/milk container with a straw to give her. I'm guessing they have no time to feed her, just leave trays there to say it is on her to feed herself. Note: this is 11:30 am, lunch is coming next. NOTHING was touched on Mom's tray so she just goes without? Why doesn't she have a nurse to assist her to attempt to get something edible into her system? If she has no visitors, she starves? I go to give her strawberry "shake" & she is trying her best to drink from straw & swallow. Struggling the whole time & cannot ever move herself upwards in the bed to obtain milk. She is completely frail with delicate bones. Then the nurse comes in to say that she was wrong about the wound; not my Mom, she was confused it was someone else. What?????!!!!! Mom wouldn't be able to communicate with her either way. Then I see Mom has on comfy fleece pajama top, I look to see if she's got matching bottom on under the one blanket she has over her. I see, Mom has on only socks under blanket no clothing/bottom. What is going on here? This is negligence & pure chaos. Do NOT put your loved one here. I am taking this further legally. My Mom, no elderly individual, should be treated like this. Disgusting, deplorable & disgraceful. This facility is simply in it for the money. They do NOT care about the individual residents and need to be reported. If this is happening to my Mom, be certain it is happening to those that have no visitors or no one who has anyone checking. I HAVE ADDED AN ADDITIONAL REVIEW VIA YELP REGARDING MY MOM IN THIS HORRIFIC PLACE. DATED 7/10/2024. I IMPLORE ANYONE CONSIDERING PUTTING A LOVED ONE HERE TO READ THE REVIEW. MY MOM PASSED AWAY ON 2/1/24 & THIS FACILITY IS FILLED WITH FRAUD & NEGLECT. TRIED TO PLACE THE YELP REVIEW ON HERE BUT IT WOULD NOT GO THROUGH. PENNY ALESI

Over the past sixteen months I have visited Candlewood Valley Health and Rehab at least twice a week or more to see my Mom in law and nearly every day for the past few weeks as she is near the end of her battle with Alzheimer's. The most difficult and heartbreaking decision one has to face is realizing your loved one has declined to the point that family is no longer able to care for or keep them safe in their own home. The caregivers and all extended staff at Candlewood have become an extension to our family. I have witnessed time and time again, the compassion, kindness and empathy they treat Mom, other residents and family members with. Whether it is bathing, assisting her to the bathroom (two person job), sitting and patiently trying multiple items for her to eat or putting soothing music on the TV to help her relax her anxiety, they do it all with professionalism and compassion. I cannot begin to list the many ways all the staff here have tried to make this most difficult time as easy as possible for all involved. Mom has experienced good days and bad but no matter what, she has received excellent care, and for that we are extremely grateful.

Hello! I’m writing this on behalf of my father-in-law, his name is Bill Leonard. “Thank you for the courtesy that has been shown to me and my wife, Karen Leonard. We want to say we appreciate the kindness of all the nurses on the staff; they have done so much for us and always go above and beyond. We will be recommending your services to everyone we know.”

Candlewood Valley employees took very good care of my mom. They took the time to find ways to help her and it showed with my mother's continued improvement. I do feel that they could use more help because the staff never stopped moving and could use a break. The one biggest complaint my mom had was the food. Patients complained all the time and it never got better. She is now in a new convalescent home with good quality, many choices and fantastic tasting food. So I do know that it can be done if the kitchen tried harder at Candlewood. We took my mom out of Candlewood only because we moved out of state. She loves it here but does miss the staff that became like family to her.

Just over 16 months ago I succumbed to the stark realization that mom could no longer care for herself and was in a dangerous situation by remaining alone in her house. After falling at home and taken to rehab. at Candlewood Valley, I decided it was time for her to have the care she desperately needed and deserved. (unfortunately she didn't agree then!) The staff and administration has been above outstanding. I was always contacted on any changes, be it behavioral or with medications. My opinion and/or authorization was always asked. I was invited to monthly care plan/ assessment meetings with members of the nursing staff and administration. They would table their observations and courses of action and I was encouraged to participate, and any questions or concerns were addressed. During this period mom had many enjoyable days as she acclimated to her surroundings.There were tough moments here and there due to the awful disease, but the staff would always calm and comfort her. I cannot say enough about the provided activities and experiences she had there, as her smiles and excitement told me everything on my visits. She once again had a quality of life that had been lacking for some time. Even the days we would go out of the facility, she looked forward to returning. However; this past Christmas, I had taken her out for a family gathering. Upon return she didn't recognize the facility and was distressed and became agitated. I went to the front desk and they notified the unit. Within moments a nurse and aid came outside and had her calm almost immediately, guiding her back in without conflict. Her condition was worsening and eating in general was something she didn't find important. The staff would provide anything she desired and she had some "gotos" she would consume regularly. Every step of this stage was frustrating to me but understood and handled masterfully by the staff. Unfortunately, due partly to her long battle with Alzheimer's, she recently passed away . During her final week, the staff displayed the compassion and professionalism one can only hope for. She was comfortable and at peace. A malicious entry I read does not have the same account; however, how can one be knowledgeable or judgemental on only their second visit in 16 months? I would highly recommend Candlewood Valley for the care of loved ones, and offer sincere gratitude for making moms final years not only enjoyable for us, but most importantly, for her.

Great place. PT wonderful. Worst part Administration useless could careless about the patient or the family. No extra mile for them. Overpaid. Give that money to the actually caregivers. Nurses, Therapists. Aides. The ones who work for their money