BVCHD Family Health Center

I was very disappointed in meeting Mr William Cannata !! He was extremely rude ! Worst bedside manner I ever dealt with :(.. on top of that he prescribed me two different antibiotics one of which counteracted with my blood thinner !! Thank God CVS gave me a heads up because this doctor is an idiot !! had he checked that I was on this blood thinner he would of known better than to give me this medication !

The staff here is absolutely amazing. Very kind, understanding, non-judgmental. It was just an absolute pleasure working with this facility, special shoutout to Deborah and Annemieke.

I am a provider and I called to ask if the patient has stablished a relationship with the Clinic. I was transferred to Medical Records and I was informed I needed to send a release of Information Form. The person was very rude and had no soft skills. A yes/no answer was what I was looking for so I could determine if I could send them the Release of Information.

So I went in to get a physical for my son,the doctor said he might have a hart murmur, its taking them a whole month to send paper work to lomalinda ,and when I ask the doctor whats a hart murmur she said "Google it" 😳

Typical careless small town unequipped medical center. They misdiagnosed my son with scoliosis - which was a horror. Took months until a specialist undiagnosed him. Was so hard to go through. Poor kid. I have called and asked about breast screenings and no one has ever got back to me. I asked for blood screenings in the past and they just told me to go home, that I am fine. From my experience the best place to go is Loma Linda. I have been here in Big Bear over 11 years now and the local clinic is always a mess. More like a triage, they cannot treat or diagnose much and quite frankly they just don’t care.

I was concerned to take my 7 year old to this center with an asthma attack because of the online reviews, but I had no choice. Everyone from the front desk to nurses, doctors, medical students, etc. were nothing but nice and sweet. The attention they gave us was exceptional and my daughter quickly recovered due to their care. We were out of the door healthy in a couple of hours.

My review is strictly for Mr. Biscotti the chiropractor on site at BVCHD. I have to say he is amazing. I was in a lot of pain and went in to see him. I thought I pulled a muscle in my shoulder however I actually snapped two ribs out of place. He was so kind and knowledgeable. I walked out feeling like a new person and well educated on after treatment to do at home. If you need a chiropractor on the mountain he’s the one to see!!

Too many of the front office staff have either bad attitudes or seem semi-competent. Some act like they are doing a favor by checking people in at all and that they don't really want to or they don't know how to answer phones professionally, let alone answer questions when they do. Once, a doctor or nurse practioner seeing my daughter had to look up symptoms and treatment on her phone, then still got it wrong. They had already delayed her test results. Walkins are hours long waits; appointments days long. I have been advised by many people to drive down the mountain for anything serious. The front entrances don't appear to accomodate wheel chairs; there is a button to push on the inside of the vestibule to get through the outer door only. That makes no sense--what century are we in? I must wonder about the funding...I will bet the staff is underpaid and undertrained.