Burger Pediatric Therapy

We had an outstanding experience with Joe Saldana at Burger Pediatric Therapy. He worked with my son on correcting his lisp, and his approach was both effective and compassionate. Joe has a natural ability to explain techniques in a way that resonates with kids, making it easy for my son to understand and practice the correct sounds. He offered plenty of encouragement along the way, building my son’s confidence. Joe is not only highly skilled but also genuinely kind, making each session a positive experience. I highly recommend Burger Pediatric Therapy and especially Joe!

My son just graduated speech therapy with Coach Joe at Burger Pediatric Therapy and we have nothing but wonderful things to say about his experience here. Joe was super engaging, knowledgeable and made the whole learning process fun for my boy! He provided a lot of education, exercises and tips for us to use at home, so that we knew what to listen for and how to give cues, gently correct and model what he was working on in session. You can tell that Joe is really invested in his work and helping kids reach their goals. My son is more confident, and we are so grateful.

Coach Jo at burger pediatrics is the most caring speech therapist I have had for my son. I have never seen my son sit for a 30 minute session and he makes it happen. We have seen many therapist in our sons 10 years and he is just pure magic. I recommend him and his services.

We are having a wonderful experience with speech therapy at Burger Pediatrics, especially with our amazing SLP Jomaine! Since we've started in June I've seen tremendous progress in my daughter's receptive and expressive communication, which her teacher's at school can also attest too. Joe has given me helpful strategies that I can implement everyday at home. We are very happy with the services provided at Burger!

My granddaughter has been working for several months with "Coach Joe" Saldana on her speech. It is amazing how much progress she has made. She has worked with several other therapists in the last couple of years without the same level of progress. She is four years old and has a relatively short attention span (totally normal at her age) but Joe is able to keep her engaged even when she gets frustrated. She used to cry and have meltdowns when she worked with other therapists, but now she looks forward to her weekly sessions. She is a lot happier now that people can understand what she is saying. Equally important is Joe takes the time to coach me on how to effectively coach her so she can practice her new skills all week. Rating Joe on a scale of 1 to 5, he gets a 6!

It appears the quality of service at this place hasn't changed now for more than 3 years. I recently had our son evaluated for his speech by a therapist, Rizza. After the evaluation, I specifically told the therapist that we want our son to meet with you when you are here. The therapist said she works Mon, Tues and Thursday mornings. Then, 3 days later when I called to schedule our 6 week appointments, I found Rizza no longer works for Burger Therapy. Furthermore, the receptionist Tracy informed me they are looking to hire a permanent speech therapist since they can't schedule any appointments at this time. Very frustrating to say the least, as I was under the impression that since we had an evaluation our son could then begin his speech therapy. In summary, this place lacks customer service, quality of care and really professionalism when it comes to working with it's customers. At the very least, they should of been clear, up front, on our first evaluation that they have no speech therapist to work with our son.

We got a referral to Burger Pediatrics from our pediatrician for some occupational therapy. Although the therapist seemed like a kind, caring person, and worked well with our son, to get to her or any of the other therapists you have to get through both a somewhat incompetent front office, where almost every time I went in the computer system was down, so I had to wait till the end of the appointment to make a payment; and, crucially, you also had to get through one of the nastiest, rudest, most condescending and AWFUL appointment setter to even get an appointment. Since I only spoke with her on the phone I brushed this off as just an annoyance, but one day she called me and started lecturing me on "being more consistent". This same person was supposed to have called me the week before on setting more appointments, but she never called, and when I asked her about this, she informed me that she had called several times. When I asked why she didn't leave a message, she informed me that she had spoken directly to me. By this time I wondered if there was anything wrong with her, but again, for the sake of my son I decided to let it go and make some appointments, of which only two were available. Then I told her that I really didn't appreciate her tone of voice and nastiness, at which point she tried to talk over me and tell me, "The therapist is here, do you want to talk to her??" I told her that I would like to talk to another appointment setter, at which point she told me that her supervisor was the only other person I could talk to. I said yes, have her call me, and hung up. Later, I was so angry that I called and canceled all the appointments. Before this, I had asked several times whether I could get a morning appointment for my son, as he took naps in the afternoon (which he really needs), and was informed that they would "look into it." I was never, ever told that his particular therapist was available ONLY in the afternoons ... until this final phone call! I was never given the option to switch to a morning therapist either. The therapist was a good and competent one, but the times just did not work for us. Most importantly though, we were never given any other scheduling options. Families with children who may need some help and/or therapy are under a heavy load of stress to begin with. They do NOT need the added heartache of terrible, rude, condescending people like this particular appointment setter talking down to them when they are trying to juggle many different issues and doctor appointments for their children. The Burger Pediatrics Mission Statement, on their website, reads that their mission is to provide "... therapy services to children of all ages in a manner and a setting, that makes a POSITIVE difference in the lives of our clients, their families and the community at large." How are they achieving this with appointment setters that are so nasty and condescending that the way they talk down to you, the parent, feels almost like some kind of emotional abuse?? To me, this is beyond sickening. I would NOT recommend Burger Pediatrics if your child needs the kind of therapy that they provide. Ask your pediatrician whether he or she could refer your child to any other therapy service. Do NOT take abuse from anyone at Burger Pediatrics or anywhere else. You have enough to deal with emotionally, mentally and even physically trying to help your precious child heal and/or get better, and these kinds of places should be helping you to do that, not trying to make you feel like a bad parent. This is just beyond atrocious, and I hope and pray that NO-ONE has to experience what I did.

The staff has always been courteous and prompt in responding to referrals and appointment requests. They have been very kind, patient and knowledgeable when dealing with my child. I look forward to seeing my child receive continued care here!