BloomKidz

Just because the clinic is pretty doesn’t mean the foundation of services is too. I’m sure they will come back and will find excuses to avoid the accountability They bring you in that they are good people with good intentions that care about your child and then as time goes on you really see the truth and that They value MONEY over the child. So if your child has high support needs or you have expectations for things you want you either have to be quiet or leave. with them being a small family business, you either do as they ask with no questions or your child’s therapy will suffer. They do NOT know how to run this place. The final straw for us was I was questioning my child’s quality of care and asked to observe his occupational therapy session. They then canceled his session and came forward days later in a meeting that they’re not benefiting him with services recommended discharge (which was what we were doing that day) because couldn’t meet his needs and our expectations. But they also offered a four week phase out for him, which felt pretty gross saying they weren’t equipped to help him do good, but they were willing to essentially babysit him for four weeks. The good: -Beautiful clinic, walking through it feels so magical. - the feeding therapist Kylie is really good at her job. -Jane is the most compassionate person in this clinic with so much knowledge and truly a heart for what she does. If I ever had any questions, I know I could reach out to her with open arms. -Maddie and Kat (their RN team) are top notch. I really valued them. They are good people. -They have a handful of techs that are literally walking angels who are too good to be in a clinic ran like this. I only stayed as long as I did due to the techs that worked with my child and the love they had for my child. There were multiple techs on my child’s team that loved him tremendously and valued him. The bad: -Before they implemented a policy that clients couldn’t store extra supplies at the clinic, my child’s cups were full of mold because they were leaving them in the fridge for extended periods of time lying about making fresh smoothies and maintaining the expectations. The day that they sent home everyone’s overstock from the clinic my kid came home with boxes of expired food from the clinic after I have many emails showing that I checked in on a weekly basis to see if he needed new stuff. (I’m sure my child’s feeding regressions were due to this) -gaslighting and bullying by the owners and upper management -my child was passed around from multiple BCBA’s and they called it a team collaboration, but it wasn’t. This was after a lot of red flags from the beginning. I will say my child was a dollar sign rather than a gift to this therapy center. They saw money and got greedy and my child's time and money was taken advantage of. When I had concerns, I was met with gaslighting. And when I pushed back with my expectations, my child's quality of care took the repercussions of my questioning their care. I watched my child regressive in so many areas while his leads and management were doing nothing benefiting him even when requested. After a year, they STILL couldn't pull it together for my son. If you are looking for someone else to make the decisions for your child and tell you what’s best while gaslighting and avoiding VERY important conversations. this is the place to go.

My son loves speech therapy here because they make the work he does fun, and I've seen great improvement in his ability to self regulate his emotions and communicate his feelings.