Bella Vista Transitional Care Center

My friend is 90 and I have visited her almost daily for 4 months so I have seen these people in action. Medicare part A recently ran out because her care was deemed not medically necessary. She cannot walk or get out bed by herself so she remains in Bella Vista for custodial care; she has no family nearby. The current care team is the doctor, Nursing, CNA for daily care, RNA for exercises 4 times per week, Social coordinator and Dietitian. Each area was represented yesterday in the family/team meeting. I was impressed with their knowledge of her case, their questions to her, their answers to our questions and their kindness and caring. Similar facilities that I evaluated have very small rooms and have a bad smell. Bella Vista is not like this. Soiled briefs are quickly packaged and removed from the room. The floors in the room are frequently mopped and the bathroom cleaned. The call button gets a response within 5 minutes. Sometimes, after evaluating the needs request, they have to finish helping someone else before they can return...but they do return.

I don't know if the other rater was off base or if Cabrillo has really changed a a lot in the past year. I researched their rating from Medicare and it was 4 stars out of 5, which is pretty good. It might be new management. They have changed the name and logo. It looks like they have painted the entire place and changed a lot of the decorations. The rehab group is very nice, working very hard to get people better. As for the doctors, it was explained to me that there are multiple doctors coming in and they are not hired by a care center. They work directly for the patients and if we wanted, we could have the primary care doctor come here. It sounds like the other rater had a bad experience with his grandma which overshadowed the great experience his grandpa had.

I grew up in a Convalescent Center in Utah. Perhaps people in California do things differently? Based on my experience I give one star only because there is not a "no star" or better, in my judgement, negative stars choice. Granted there were only 34 patients in our center so...taking all in account I will describe my 3 visits to my husband's 80+ year old sister who is "staying" here. 1st visit: Being escorted by her daughter, I was impressed because it didn't smell bad (my first judgement of any care center), and our dear one was wheeled in a wheel chair to the large visiting room where I played the grand piano for her. She seemed happy and responsive and we went away feeling she was loved and cared for. 2nd visit, on her birthday 2 years later. She was bed ridden in a shared room, but the other guest was not in the room leaving our dear one alone. She had great sores on her face and I could only guess about bed sores! She was almost delirious and did not recognize us at first, then rallied and seemed ecstatic to see her brother; then in agony she asked me to take him away so he would not see her as she was and pleaded with me to take care of him! I will grant that it isn't the center's fault as old people slip into senility, but I had the strong impression she had not been out of bed in days or unthinkably weeks? And this is unthinkable! On this occasion the room reeked of urine and fecal matter! It was so unbearable that I had to hold my shirt up over my nose to filter it! Needless to say the least, both my husband and I were in tears and furious! (I then suspected that our 1st visit has been carefully prepared and wasn't a fair accounting of what goes on day-to-day in this center). 3rd visit, one year later, again on her birthday. Our dear one was so bad she never recognized us at all and though we had to wake her, she didn't seem to be able to remain awake! I suspected she was drugged! Again she had large sores on her face, hands and arms, and after requesting a nurse to put her in a wheel chair so we could get out out of the dreadful room, we were told she could not leave her bed for fear she would fall getting into the wheel chair! IMO absolutely unacceptable! In our small Care Center we always got all the patients out of bed every day NO MATTER WHAT! I can not begin to express our anger and sorrow! After pleading with the daughter, who has full power of attorney, and offering to take her home with us, we were told to butt out! Shame on everyone involved in this suffering!

Caring and compassionate staff and nurses. Very clean and odor-free at all times. Well trained physical and and occupational therapy staff. My husband had three strokes and they worked miracles to bring him back each time would highly recommend

Wonderful place they took excellent care of my father.. all the way to the end.. they let my husband and I stay the night with dad on his last night of his life and gave us dinner they took good care of us🥰💗

Excellent, caring staff. Clean and odor free. Highly recommend Bella Vista.

A lot of work always but employees are very helpful and they always have a smile on their faces. Thank you very much for that.

Banned my 95 year-old father, after I wrote unfavorable comments about competitive rehabilitation center.