Baylor Scott & White Physical Medicine and Rehabilitation Physicians - Dallas Ambulatory Hospital

I would have given this a negative 10 rating if it would allow it. I was diagnosed in January of this year with MS and was referred to this location for PT in January 2019. To date I have never been contacted to get scheduled for PT. I have visited with my doctors office and have even called myself, bog course not a real person was available so I had to leave a voicemail- 3 different times & still no return call. This is ridiculous especially since my motor skills have been effected, most recent new lesion affected my speech & worsened my motor skills. Get another referral for a different hospital with great PT, this one seems too busy to schedule new patients.

Stay away! I have on multiple occasions directly and through my insurance, reached out to Baylor Scott & White Institute for Rehabilitation and to its accounting department about the $1,534.58 this company overcharged me. Although no one from this business is disputing that I am owed this amount, the employees of this company have given me excuse after excuse on why it has yet to return to me what it overcharged me. Here are some of the most recent excuses I have received. I was told on May 19 by someone working at the front desk, three months after the company first admitted to overcharging me that the reason why the money has not been returned to me is because I have not been discharged by the company’s accounting department. This is ridiculous since I have on multiple occasions already communicated that I no longer wish to receive treatment, especially since this company has been dragging its feet on returning what is owed to me. Further, since when does an accounting department of a healthcare company need to or has the authority to discharge a patient? I called the accounting department, and sure enough, was told that the accounting department does not have the authority to discharge me as a patient. Instead, I was told by the company’s accounting department on May 19 that my check was mailed to the wrong address and that it would take another 6 months before a new check would be generated. This is also a bogus claim since the claim was made one day after the postmark date of a letter from the company asking me to fill out a survey. This letter contains my correct address, so how can my address on file be wrong if the company is successfully sending mail to my address by using my correct address? Further, why should the burden be on me, the victim in this unethical ordeal, to wait for 6 months if a company wrongfully overcharged me in the first place? It has been another three weeks since I last spoke to the company’s accounting department, yet, I still have not received a check for $1,534.58. The accounting department has not responded to additional attempts to reach out. The company’s actions show that it lacks any modicum of integrity. Further, the company’s actions have also caused me significant harm, and have made it difficult for me to pay for other medical expenses. Save yourself from all this trouble, go enroll with a more trustworthy company that won’t overcharge you and use illegal means to hold on to your money!

After returning a missed call to get scheduled as a new patient and leaving 4 voice memos that have gone unreturned over the course of 1.5 weeks, I have officially given up that there is actually anyone working at the scheduling office. I had heard great things prior to my experience but upon reading others reviews it seems like they might have a problem staffing the phones. Baylor, you can do better than this!

Awesome experience at this location in 2020. Both dedicated and knowledgeable therapists.

The Therapist are the best