The physical therapists and Ruby are professional and friendly. However there's a second female at the front desk that should NOT work with any patients. I showed up eight minutes early for my physical therapy appointment. I can't stand long due to an injury, I was using a cam walker and she refused to let in the office waiting area and was very unprofessional about it. Her unprofessionalism and lack of empathy were deplorable. I had no where to wait other than by the door. Luckily a few minutes later Ruby arrived and immediately opened the door to let me in. I have been coming here for weeks and this was the first time I found it hard to concentrate for the majority of my session as the same employee who refused to let me in was talking and laughing very loudly, at one point I couldn't even here the physical therapist clearly. Physical rehabilitation is hard and patients need caregivers that care, not ones that exude these types of behaviors.
