Baxter Health Home Health

A couple of the nurses are really great, most, not so much. The ones who come to see the patient who are in a rush, don't seem to really care about the patient. They see the patient for about 10 minutes and can't get out the door fast enough. If a patient needs a nurse on a weekend, they will not see a one. Mary told a patient that they don't see patients on the weekends. Well, excuse me, but a patient can't predict when they will get sick and need a nurse. Around 2:34pm, Janie Puglsey said she would call a patient back. She never called back. The next day the patient saw her PCP and asked if someone is available on the weekends. She confirmed that someone is available 24/7. Of course they called first thing Monday morning, when it was convenient for them. 🙄 Shame on Janie for lying. Really? Not returning a call is incredibly unprofessional. How would you like it if someone treated your family member with such an uncaring attitude? Shame on you! Telling a patient to go to the ER completely negates what home health is for. They are supposed to work hard to prevent ER visits. If a home health agency isn't going to help patients duirng off hours, they shouldn't bother to provide their phone number. There are other home health agencies to choose from; you need to shop around. Avoid Baxter Home Health.

At first care was good. Recieved a call that they were greatly understaffed and couldn't see me, on my usual day so they weren't coming that week! Then they never came back. So, I guess I would have to rate them the same as Baxter Regional. ONE STAR is being kind!!! Update: I am LOL. 5 days ago I posted this and called these people to see if they needed back unused supplies and their book. Told the lady that answered what happened and what they had done. Today (week later) I get a call stating they want another session so they can put my discharge in my records. (AFTER THEY DROPPED ME LIKE A HOT ROCK) so sorry your records are incomplete...but there better not be anything in the chart about me refusing services cause I (Being an NURSE for 28 years) have no problem reporting someone for falsifying medical records. You guys failed me not the other way around. Will keep you'll updated after I get a copy of my records and notes from them. Choose a home health care service that is competent and caring, cause this isn't it.

Glad to know Director (Janey PUGSLEY) does not work directly with patients. She is uncaring & short tempered. Any request for supplies or medical care she does not understand is met with intimidating comments to both employees and patients. Some providers are very good but are limited and fearful due to authoritative and threatening director.

Out of years of experience dealing with home health.... The physical therapy people that came out were great. The others just wanted to do as little as possible before leaving again. Every request or concern seemed to be "too much work" according to the director.

I highly recommend NOT using this company. The nurses are great, but their office management is the worst!

Ladies at Baxter Home Health have been absolutely wonderful! After having been in hospital twice this month they have done their part to check on me and make sure I'm doing ok and helping me we're I need help! Thank you for everything!