Baptist OrthoNow

Such a disappointment!! If I could give them zero stars, I would. My son was injured in a football game. Took him to this place because they were the only option on a Saturday morning. The receptionist was rude and snatched the iPad from me when I asked her a question. Rather than show compassion for what was clearly an urgent matter, she concentrated on informing me that unless they received a referral before Monday(how?) we would be responsible for the bill-even though he has a primary and secondary insurance. To make matters worse, the staff refused to schedule his MRI. Someone called five days later with an MRI appointment. He had already seen 2 doctors, had MRI, and was scheduled for surgery the next day. So glad I did not wait on them.

I was in severe pain, so I went here, twice. Staff is polite.. However, I paid $250 for a less than 15 minute appointment, with a doctor that didn’t do much… At all. Not to mention, my medication for pain has been handled too poorly. I went last week, Thursday to the clinic, and my prescription was supposed to be called in to the pharmacy that I, the patient, specified. Only for it not to be called in… Called the following day, was told it would be called in again… Still, no prescription. Called in AGAIN, it has been SIX days… only to be told that my prescription is at another pharmacy, one way outside of where I requested. I was also told that I, the patient, had to make contact with the pharmacy. Did just that only to find out it is a closed door pharmacy that nursing homes use and that they cannot pull and fill my prescription. Called and informed BON of that, and was promised a call back… but nothing. Wouldn’t recommend this place.

Was refused service because I would not provide my social security number. My insurance company, like most all others, does not use SSNs as an identifier. They want it for collection purposes only. However, they would verify my insurance coverage and collect my copay before treating me so payment wouldn't be an issue. I have lived in Montgomery for 3 years and have seen a primary care physician, an ENT, a cardiologist, a gastroenterologist, a neurologist, and a urologist and none have required a social security number. Why does it matter? My identity has been stolen twice and both times it was from a healthcare provider.

I was very pleased with the service provided for my fractured wrist. Dr. Burkhalter and the entire staff were knowledgeable, courteous, and professional.

After waiting for about an hour, we were finally asked if he may have hit his head which after we said possibly but not hard at all they said they wouldn’t see him and we had to go to somewhere else. They could have said something earlier. Turned out he didn’t have a concussion. Unprofessional.

Went in because I could not lift my arm. Shoulder and arm pain. The Nurse Practitioner sent word to me in the lobby that they refused to see me because I had a MRI done 7 months ago. REFUSED. Would not even talk to me.. They could have at least seen me, talked to me something! I hate pain meds but an anti-inflammatory might have helped.IF THEY WOULD HAVE AT LEAST TALKED TO ME INSTEAD OF JUST REFUSING ME. My suggestion Do not go here! Go anywhere else.

Refused to see my daughter today because she had a follow up appt already scheduled for tomorrow. I told her that pain had gotten worse and that we would not be able to make it to scheduled appt. That she needed to be seen today. Receptionist spoke to dr Buckhalter (?) who refused to see my daughter. Ridiculous!!!! Booked appt with Dr Murphy

I took my 6 year old daughter here for a fractured arm. We had nurse Ashley and she was absolutely wonderful with my daughter! She explained the whole process to her when she was getting her splint done. Dr. Freeman was wonderful as well. I highly recommend this place if you are in need of urgent ortho care! I will absolutely be recommending people to come here.