ATI Physical Therapy - Phoenix

They use traveling PTs, didn’t seem like there was a lot of commitment to patients. Seemed like a lot of upheaval going on. I like going to a place where people have worked for a long time and have some personal investment in the company. I want a PT doctor that’s not going anywhere any time soon.

First meeting and evaluation, for lower back pain, after xrays, I was asked to try 2 repetitions (10x each) of 3 exercises and 3 repetitions (10x each) of a pelvic tilt. I walked out of PT in GREAT PAIN and almost in tears. The therapist attempted to undo the pain with 2 days of heat/massage/cold that was not painful. Meanwhile I saw a chiropractor several times, massage therapist and acupuncture to help relieve the pain (at my own expense). The 4th meeting was, again, just heat/massage/heat and I experienced pain (nothing like the first time). I am going to cancel PT today, last scheduled therapy is 8/30, and not make any other appointments for now.

I experienced extremely poor customer service at the ATI Physical Therapy location, particularly from physical therapist Carly. After giving birth and enduring significant birth trauma, I needed pelvic floor physical therapy to regain my ability to walk. Finding a pelvic floor therapist was challenging, and I was eager for my appointment with Carly to start my recovery journey. As a mother with limited mobility, I arrived a few minutes late for my appointment, but I was turned away and told to reschedule, despite being the first patient of the day and the facility being empty. I arrived at 7:11 am instead of 7 am, accompanied by my husband and newborn baby, which added to the difficulty of attending the appointment. Despite our pleas, Carly and the office secretary refused to see me, demonstrating a poor attitude and lack of compassion. They didn't even get up from their chairs to introduce themselves, speaking to us from across the room. The interaction left me feeling discouraged and upset. As a medical provider myself, I would never treat a patient the way I was treated. Carly, as a pelvic floor specialist, should understand the challenges faced by pregnant and postpartum mothers and improve her bedside manner. I do not recommend this location or Carly to anyone. It was a disappointing and disheartening experience.

Carly is unreal- she specializes in pelvic floor therapy and is top-tier. Patient, understanding, thorough, and customizes treatment plans based on your needs. Every week we add in new exercises and I'm so thankful I found her - she's one of the only pelvic-floor specialists in the Valley. I've sent all my new mom friends to her. Can't recommend her enough.

This place is uniquely helpful. Everyone is both knowledgeable and patient . The exercises are different than the same old stuff. Also they made me feel comfortable and the equipment is clean. !! I was afraid to go because I have Chronic pain that doesn't go away- The exercises were simple enough yet quite effective. In conclusion my therapist offers applications of heat or ice and I feel better when I leave. Surprisingly I would recommend ATI to other pain patients etc.

The first time I went. to this office I had a good experience. After that I had such a terrible experience I stopped doing physical therapy. The team in the office does not care if you get better they pick and choose who they want to actually help. Of the 4 times I went in this office I NEVER once was manipulated on and saw all the other patients getting manipulated on. They just had me do workouts for 15 minutes and sent me on my way. I ended up getting a really high bill from this office only for them to make my problems worse. If your doctor refers you to this clinic STAY FAR AWAY

I have been very comfortable with the pelvic floor treatment/therapy that I have received from Carly. She is knowledgeable, friendly, sincere and discreet. She is an asset to your team.

I came to this therapy a few years ago near top Notch and I’m happy to be back with them again the experiences always great. The knowledge Pace is fantastic. They are friendly and kind highly recommend them.