Arrowhead Orthopaedics Rancho Cucamonga

First visit to this office to Dr. Husain. Unfortunately, worse customer service and wait time. Don't expect to be seen on time. They had an emergency early in the morning, staff could have communicated that with the patients by calling them before they arrived. My appointment was in the afternoon, which gave them plenty of time to inform me. Staff is not friendly and they look at you with a sour face. Not very welcoming at all. They are the face of the office. Truly a disgrace. The heavy set guy that sits in the back, seems to be the muscle. They him send to intimidate patients when the front staff don't want to deal with grievances. One gentlemen told me he had been waiting for over 2 hours. He complaint as well, which is within his right as a patient and customer and the big guy walk to the front with an intimidating demeanor. Overall, only staff I can say was nice was the girl who called me to go to the room to be seen by the doctor and Dr. Hussain, who seem nice. Spoke to the Doctor and he said he appreciated the constructive negative feedback. Because it can help him avoid similar scenarios in the future. But not going to change my review until I see changes in my future appointments. I see a lot of the same 1 star reviews complaint about the same issue. Horrible customer service from the front staff. I hope they do make changes and better train their staff.

Malisha Patel, PA-C has been the provider who has been treating me after my two surgery’s performed by Dr. Le in August & September. Provider Ms. Patel, PA-C has been very attentive with my care and has addressed all questions and concerns throughout my recovery. I look forward to my appointments when I visit Arrowhead Orthopaedics in Rancho Cucamonga because all their staff are very helpful and friendly. Thank you!

This was the first appointment to see the doctor. The staff was EXTREMELY RUDE!! Unhelpful, and treated us with a lack of dignity. The little nurse was more concerned with her pride and making sure she admonished us versus actually helping us. Th doctor refused to see us, and claimed he didn't perform the surgery we were referred to them for. But hey, at least the doctor had on a fancy suit.

Dr Wilton is very kind and polite he did both of my hand surgeries. Surgery center was amazing as well the only complaint I have is how I'm be treated by his medical assistant Leslie. I feel as though she has a attitude with me sadly. My surgery was last Tuesday I have two prior authorizations for my pain medications that are now just being worked on a week later. I was advised by her to take Tylenol and ibuprofen which I am. I understand the office is very busy but everyone is very polite except her. I pretty much had to fight for my second surgery constantly calling the office that my referral was approved. I do want to mention a receptionist by the name of Jose he's so caring and polite!! Other than this issue very pleasant experience.

I’m not a patient, but my loved one is. All I have to say is this is the absolute worst experience we have encountered within the medical industry EVER. Extremely unhelpful. Extremely unprofessional. Extremely rude. Extremely disorganized. Extremely CONNIVING. They time their calls, appointments, etc at the most inconvenient time for the patient regarding their situations with insurance. They use every excuse in the book to keep pushing back surgery’s, it seems, based on a personal and greed filled agenda. They kept holding off scheduling my loved one’s surgery until his insurance conveniently ran out. He got rescheduled as he was renewing his insurance, and the day before his second surgery date, staff called to tell him that all of a sudden they had to reschedule because it was no longer the same plan as he had just renewed. Mind you he had called at the beginning of the week to make sure everything was okay and staff said that everything was approved and still scheduled according to plan. He went to the office to talk to them in person regarding the situation as he was annoyed, but they told him that they couldn’t schedule his surgery until almost a month later due to their own incompetence of not calling the insurance to get the correct approval needed. My loved one has been patient with this staff for over a month, while in pain, waiting for a much needed surgery, and they simply act as if they can’t be bothered. I cannot emphasize enough how far away you should stay from this dump of an office. The staff needs to seriously take a course on professionalism, empathy, and apparently administration since their clerical skills seem to be extremely underdeveloped. After an understandably heated exchange of words were said at the office, a bad review was left on google. The office manager Monica Mejia then called my loved one to antagonize him some more regarding what was left in the review. Seems she took things too personal. Arrowhead Orthopaedics… DO BETTER.

It my first time coming here, the staff here is very nice, the surgery went well. The surgeon is good at what he does but the day of the surgery I couldn't take my medicine for my anxiety disorder so I was feeling anxious. His unconcerned response didn't help at all, I was making a weird face at him. Luckily the sweet nurse older lady give me something to relax before surgery. I wanted to give five stars because of the good experience with the staff. Not just from one bad interaction.

One of Arrowhead Orthopaedics doctors gave me his business card when I bumped into him and conversed at an unrelated medical appointment. My insurance company approved me for 12 physical therapy visits. They were going to get paid. Enter the nightmare. 3 months of being jerked around by incompetent office staff. Absolute losers. Again, I was cleared and they were going to get paid. When it became clear that their attitude was that they were doing me a favor I packed up my wagon and moved on. What a waste of time. I don't not recommend Arrowhead Orthopaedics simply because of the stress they caused and horrible customer service. Something so simple was turned into a nightmare. And the they were going to get paid. LOSERS.

I had a phone call appointment schedule for today.I was told I didn’t have to go in person by Kendall Sitarski because it was going to be an update about my surgery. Really nice person btw. When I called for the appointment I was told that I never made a phone call appointment and that they were going to cancel my appointment for today. Monica Mejia rude person not professional at all. Really sarcastic remarks during conversation.