Almaden Health & Rehab Center

Worst behavior I have ever seen at a clinic. Here are just some examples I experienced after we admitted my mother to this location. My 75-year-old father was sent a threatening letter from Almaden, claiming he owes them $57,000. The letter expressed that the clinic would terminate my paralyzed mother’s hospice care, unless my father pays them. My father proved to them through the insurance documentation and medical dates, he doesn’t owe them, because the clinic did not contact my mother’s insurance. We then were scheduled for a meeting with Phil Greene. Seven other staff members were also in the room, intentionally distracting my father, while one nurse slid over a paper and tried to get him to quickly sign it. He stopped all conversations in the room and read the paper, which stated he would be responsible for all insurance costs to Almaden. He handed the paper back to them, explaining that the clinic failing to inform the correct insurance company, is not his responsibility. They also have an accusatory staff. When asked to describe my mother’s nurse. I was called a racist, for saying “filipino nurse,” by a RN named June. The patient coordinator named Agnes Santos, never interacted with my mother, but called me numerous times with questions about her. Such as, how many showers and walks my mother takes each day. My paralyzed mother was obviously incapable of this, so I asked if she knew anything about my mom. She then accused me of being distracted at work and too busy, then hung up on me, while I was responding to her. This was the worst behaved clinical staff I have ever encountered.

This place is seriously looking for a lawsuit. I’ve never seen so much incompetence with the staff. Witnessed Darius, the LVN, go into the covid unit side with no PPE, while most of the staff were in PPE and then witnessing him entering the non-covid (regular non infectious patient side) side of the facility in his regular clothes (not even in scrubs). Nothing was set up for admission of a patient (bed wasn’t made, no concentrator for oxygen). The kicker, we witnessed Darius taking a patient report on his personal phone! Hello HIPAA violation, your notes are on iCloud now. I don’t know any nursing school that teaches us to take patient report on phones (even if it’s a work phone). And to end this review, he wasn’t wearing any gloves while typing away on his phone as he walked out of the (pretty useless) covid unit, no hand hygiene even. The other reviewers are correct, don’t send your loves here. Horrible staff, period. And I can tell, they’re going to play victim and blame everyone else but themselves for their shortcomings after reading my review. Good luck everyone else!

The nurses, and staff are amazing! Everyone listens to your concerns with open ears. Certain staff members aren't my favorite, but as long as the patient is getting the best care possible. Im happy!! Will make sure my loved one always comes here! In order to prepare asap to go home. Thanks again to the nurses, and staff!

This location / company has comprehensive, quality healthcare; and, the entire staff, as a whole, is by far, the most competent, compassionate, and patient oriented team our family has ever come across. The facility meets its patients needs, is safe, and, is clean. There are on-going, awesome, and, diverse activities every day of the week. The “care” is superior! If a patient or family member has a need, a concern, or even a question, these hard working, professional, and, enthusiastic staff members, follow through to completion. If you are considering any facilty for you or a loved one, remember, when it comes to expecting certain demands from “any” facility, including this one, patients and family members need to “communicate” with the staff, so they can meet any and all of your expectations and needs. You are part of the team. Your voice is heard and welcomed. If you choose Almaden Health and Rehab Center, rest assured the patient is in the best of care possible. Anyone having the need to even consider a facility, already grasps the complexity and difficulty of such a decision, We highly reccommend Almaden Health and Rehab Center, not because of its chandeliers and gold trim, but because, as a whole, it is an exemplary facility!

My sister was here. Staff here were helpful. Got to stay with her over night at times. Gave our family all the time we needed to spend with sister. A private room, when we needed. I just want to say thank you to all the staff for the time and care you gave my sister.

Their employees are rude as hell playing there damn music in their cars loud as hell late at night not caring ppl are trying to sleep!!! Take your damn break in the break room not you care with your music in losers!!!

Do not send your loved ones to Almaden care unless you are there every single day the social workers do not communicate nor can you get ahold of them they're constantly in a meeting and when you lose a loved one there they do not call you back because they are no longer receiving money for them also when therein there care when someone ask to go to the hospital they do not send them in until the doctor says it's okay but the doctor does not respond immediately nor the same day and if they make it to the hospital which in my case they will try to sell the bed that your parent was in and then try not to take them back into the care so please find a better place or just be aware there's a list of things that I can't post because it would be pages love you parents or loved one because it might be the last time that you might see them it was for me

The RN's and CNA's are wonderful compassionate caregiving professionals however this place like most SNF's during pandemic is understaffed it takes a while and I wind up waiting sometimes half an hour The food is terrible