AllHealth Network - Acute Treatment Unit

This is literally the worst experience of my life. You come in with a crisis and not only do the staff not really listen to you, the security was HORRIBLE to me. This is supposed to be a safe space; to feel more comfortable in times of distress. All I have to say is apart from Austin being kind, everyone else needs to find a different job.

If you - or someone you love - is experiencing a serious mental health crisis - reqiring acute care - I would strongly recommend AllHealth's Bridge House. I felt safe there. I was treated with dignity and respect at all times. The psychiatric care I received from Dr. Anfinson is probably the best I have received in my 42 years of mental health recovery. He was highly skilled - with an adult lifetime of professional experience. He was smart as a whip - and NEVER batted an eye at anything I said during my approximate 3.5 hours with him. He listened and discerned; I felt heard with him. (He even appreciated my darker sense of humor.) He is held in very high esteem by his colleagues. Always remember - when we are seeking mental health care - we are dealing with professsionals (imperfect human beings) who are often on their own healing journeys. My stay was not perfect however, it gave me the amazing reset that I needed at this time in my life. I encourage you to NOT hesitate to contact them. I feel hope as a result of my five day stay. I wish you well. ✨️

I was discharged from Santa Fe House two days ago. The review by Reanna Williams most closely resembles my experience. I did not intend to stay at this place. When I walked up to the front door and saw bars on the window, I thought, "Oh hell no." But someone opened the window and asked if she could help me. I felt comfortable enough to walk into the lobby. Filling out all the initial questionnaires felt overwhelming and I nearly left. But I managed to stay until I could talk to someone. I was fortunate in that I only had to wait about 30 minutes. I think that's unusual. Some other patients said they waited hours and hours. I talked with two staff members about how I was feeling. I was hoping to just talk and get some information, then go home. I was furious and panicked when I was told they'd put me on a 72-hour hold. In all fairness, if roles were reversed and I'd been in their shoes talking with someone in my condition, I'd want to keep them safe and initiate a 72 hour hold. They were very kind and reassuring that the facility was nothing like you see in the movies. She said that if someone she loved were in my condition she'd want them at that facility (and she has worked at other facilities). I believe her. During the intake I had to strip to my underwear and show I didn't have any wounds. Didn't love that. They took my clothes because they had zippers and strings but gave me scrubs to wear. Turns out scrubs and very comfortable. I may order some to wear at home! Having someone go through my purse felt like a violation. It's not like I had anything in there to be embarrassed about, but still. It didn't feel good even though I understand why they do it. Then the worst was over and the healing began. Maybe I was locked in but all the pressure of the world was locked out. I could talk with other patients. I could see in their eyes that they knew pain too. They understood. It turned out to be the best place for me. Despite the hard-as-rock beds and the not-gourmet food, it was a wonderful healing time for me. I'd rate the staff as 85% were amazing, 14% were above-average and 1% was just average. If I need help again I will go back. If any of my loved one need help, that's where I will take them.

I would rate the crisis center zero stars if I could! DO NOT COME HERE IF YOU ARE GENUINELY IN A CRISIS STATE!! You will be sitting in a tiny waiting room with no one to talk to until they come and grab you. Being here was like the in person version of calling the suicide hotline and being put on hold. My partner brought me here the other night while I was in crisis and we ended up leaving before talking to anyone. Sitting around waiting to be called had a horrible impact on my already questionable mental state. If you’re genuinely in a crisis state go to the crisis center in Lakewood off Wadsworth. Longest I’ve had to wait there to see someone is just a few minutes, and if someone isn’t available to talk right away they send down volunteer counselors to talk with you and assist with coping skills!

I was a patient here a few weeks ago. I'm giving it two, because I liked the actual facility. The groups, nurses, and peers were amazing and really nice. I made friends with other like-minded people and since you're allowed your phone, it seemed as though I'd be allowed to make friends. The therapists and providers overreacted to an event that didn't happen, and kept me for a week. I watched as other people got checked in and checked out, and everytime I asked if i could leave they said tomorrow. Eventually i think they got sick of me asking, so they put me on a false M1 hold and transferred me to a more residential place that put me on Lithium!! Then that place decided that this place overreacted, took me off the hold, and sent me home the next day. The location is good, it's not too removed from everything else though. That's nice

I'm not proud of the fact that I needed help, but I did. My partner and I reached out to this facility looking for support and what we were met with was deciet and neglect. After being unethically admitted based on faulty information given over the phone, my dietary needs were not met for the first 24hrs, therapy and resources were not given, group sessions were not performed on time if at all, and I ended up therapizing one of the orderlies with a similar backstory of religious trauma, being the only outlet for my roommate when she asked for therapy and was denied, rather than receiving any of that help for myself. I was told by one orderly that I'd have to defend my atheism to god and had to asked others to turn off triggering political content on the common room tv. While the staff seems to mean well, they don't communicate with each other so things are chaotic and confusing. I entered with a fully disclosed wound that they didn't even ask about or treat. The only motivation and real resources I left with was a firm desire never to enter a place like this to become dehumanized again. I'm looking into my own therapies and other resources for that as I refuse to ever interact with this organization again. I don't want to blame the staff as they tried their best to be kind and caring. That I can appreciate. Much of this feels more like an organizational failure rather than a failure from the workers in the facility.

I had a brother who stayed at the bridgehouse. He had worked with wellpower to see if he could get housing and his needs met. My brother only spent 2 days with Samuel there and he came back a changed person. He said that Samuels groups really gave him hope. Samuel also found my brother housing placement despite his complicated criminal background. His case navigater that he had for months at wellpower couldn't do what Samuel did in a couple days. It's a been a year since my brother went to bridgehouse and he hasn't been on the streets doing drugs, he has a job and is doing well. Thank you Samuel for giving my brother his life back. He will never forget what you did for him.

They were extremely helpful and gentle with me when I checked myself in. They did a good job explaining to me what to expect and what my rights were. For the five nights I stayed at Bridge House, I felt safe and taken cared of–despite my not-so-well state. Counselors and staff where very nice and professional.