ACES ABA - Autism Therapy Center

ACES lost my son last March of 2024, he eloped from his supposedly "one on one behavior interventionist BI". We really don’t understand how can our son get lost if he’s supposed to be with someone the whole time during his session. He was able to exit their emergency door. Their emergency door didn’t alarm. He was able to go down from the 2nd floor and out the building. He wandered past the big parking area and was found in the middle of the intersection on Monterey Highway by a homeless person. He was gone long enough for a homeless person to find him and his BI was nowhere to be found. The homeless person called the police so the whole incident is documented. We thank God he was not injured. We pulled him out immediately. I fear for other kids still with ACES. If you are considering this place for your kid, it is better to check other ABA providers.

I just contacted the ACES company to potentially get my son ABA and the customer service lead yelled at me. Literally yelled. I have never been exposed to a worse customer service in my life. He was aggresive and loud. He justified his behavior because "he has worked in this company for over 15 years". I am just trying to help my son and I cannot believe this is the type of initial onboarding this agency provides. This is the biggest red flag I have ever experienced in a company that we are supposed to trust with our children.

We have been with ACES for years. Very thankful to their supervisors and therapists for their work with my son. They offer in home services and have have helped my son significantly improve his behavior skills.

unprofessional and rude supervisors, namely Laura Figueroa, Behavior Educational Assistant, and Jenna Malinousky, BCBA. If you need ABA Provider in the Bay Area, do not choose ACES. There are a lot of other better ABA providers.

They are amazing with children. Helped my autistic som tremendously. Been coming for a few years and they are always so awesome with the kids. Best ABA therapy in the bay area